Missed calls should still lead to jobs
SmartLever Solutions helps field service businesses turn missed calls into booked appointments, so a call nobody could take doesn’t go to a competitor. We build the automation around how your office already handles calls, then we manage the system as your business and processes change.
You’re losing customers on the calls you can’t take
Calls get missed because everyone is working. Your techs are on jobs and the office is already on another line. That part is unavoidable. What costs you the job is the wait after it, because somebody who needs the work done today gives you a few minutes before they try the next number and your team will not be free for hours.
Just a number in the log
Your phone shows that somebody called and nothing else. Whoever calls back is doing it blind, with no name and no idea what the job was.
Callbacks come too late
Calling back waits on somebody being free. By the time anyone is, the customer has already booked with whoever answered first.
After hours is a dead zone
Evenings and weekends are when homeowners call. Covering that means paying somebody to sit by a phone all night.
Research on missed calls
Independent industry benchmarks on what happens to a call your team cannot pick up.
- of inbound calls to home services businesses go unanswered
- 27%of inbound calls to home services businesses go unanswered
- of customers whose calls go unanswered will not call back
- 85%of customers whose calls go unanswered will not call back
- of home services phone leads convert during the call conversation
- 46%of home services phone leads convert during the call conversation
How SmartLever recovers missed calls
We build our automations around the way your office already handles calls, connect to the number you publish and the schedule you keep, and track what gets recovered and what it was worth.
Keep every missed caller in your pipeline
Every missed caller gets a text back within seconds, at nine at night or on a Saturday. The ones who are ready to book are on the schedule before your office opens. Your team still handles the calls that need a person, and by then they know who they are talking to and what the job is.
- Free revenue recovery session before any commitment
- Custom automations built and managed for you
- Live dashboards for cost, workload, and savings
- Your team approves critical actions
- A system that sharpens with every correction
- Your data stays yours with clear exit terms
Integrate with the software you already use
“What stood out most about SmartLever was their ability to truly understand the problem we were trying to solve, while helping us see possibilities we hadn’t initially considered. They built an AI-powered lead generation system that dramatically reduced the time our team spends researching prospects and allowed us to redirect that time toward what matters most: connecting with prospective clients and building relationships. I would highly recommend SmartLever to any organization looking to leverage AI and automation to create greater efficiency, expand market reach, and accelerate growth.”
Darrell Teat
CEO, CxORE
FAQs
Frequently asked questions about missed call recovery.
Because people calling a contractor want a person, and most of them can tell within a sentence when they do not have one. Putting a voice bot in front of your phones risks the calls you are already winning in order to catch the ones you are missing. So we leave the conversation to your team. What we automate is the silence after a call rings out, because that is the part losing you work. The texts are written in your voice and for your trade, so they read like they came from your office, and you approve the wording before anything goes out to a customer.
No. It runs on the number you already advertise, so nothing changes on your trucks, your website, or your listings. That matters more than it sounds, because a new number splits your call history and quietly damages your local search presence. Carrier setup is on us.
Texting a customer who just called you is a different situation from cold outbound messaging, but the rules still apply. Carrier registration, consent language, and opt-out handling are part of the build, and every conversation carries a clear way to stop. This is the piece most do-it-yourself setups get wrong, and it is how numbers end up blocked. We set it up properly so yours does not get flagged.
Yes, and they work well together. An answering service picks up the phone and takes a message for somebody to act on later. We never touch the call. We text the caller the moment it rings out, answer what they asked, and get the ready ones booked. Plenty of businesses keep the service for the calls that need a person and let the automation cover everything it never gets to. The economics differ too, because a managed automation does not bill you per call, so a busy month does not cost more than a slow one.
They are handled the same way, which is much of the value. Evening and weekend callers get an immediate text, their details get captured, and non-urgent work gets booked into the next available slot instead of being lost overnight. Genuine emergencies can be escalated however your on-call rotation works. That coverage adds no salary and no extra rotation for the office.
Field service businesses where the phone is the front door. HVAC, plumbing, electrical, garage door, restoration, pest control, appliance and equipment service, and any trade where crews in the field mean calls go unanswered during the day. It is the only industry we build for, which is why it answers the questions your trade gets asked.
Pricing has two parts. You buy a bucket of service hours to build the automation, then a monthly subscription once it is live and we are running it for you. What that adds up to depends on what we build, so the number comes out of a consultation instead of a price list. The consultation is free, and you leave it knowing how many calls go unanswered in a typical week and what that missed work is worth. We only move forward once you can see you will recover more than you pay us. Once you do, we build the dashboard that tracks your first automation at no extra cost.
Your data is yours the whole time, and it stays yours when you leave. The exit terms are agreed at the start, so you are not negotiating them at the point you want out. We want you to stay because the automations are working, not because leaving would be a hassle.
Our guarantee
During onboarding we agree on one specific, measurable outcome for your first automation. If we haven’t hit that number within 90 days of launch, we keep building and refining at no additional cost in service hours until we do.